NTT Data is Hiring Business Analyst || Job in Mumbai || Apply Now

 

Company: NTT Data

Role: Business Analyst

Location: Mumbai

Salary: 7.2 LPA to 10 LPA 

Qualifications:  Bachelor's/Master's Degree

About Organization:

NTT Data is a global IT services company headquartered in Tokyo, Japan. With operations in over 50 countries, it offers a wide range of information technology and consulting services to businesses and organizations. NTT Data specializes in digital transformation, cloud computing, data analytics, and cybersecurity solutions. It is part of the NTT Group, one of the world's largest telecommunications companies. NTT Data's services support clients in various industries, including finance, healthcare, and government, in optimizing their IT infrastructure and achieving their digital goals.

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Job Description:

Act as a bridge between the business problems and the technology solutions.

Analyse, transform and ultimately resolve the business problems with the help of technology.

Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.

Deliver business projects in line with sponsor requirements and enterprise architecture.

Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.

Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.

Assist with the resolution of issues pertaining to the service.

Adhere to and follow the relevant development and support processes.

Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.

Take responsibility for delivery of project elements with minimal supervision

Knowledge, Skills and Attributes:

Broad understanding of business practices and processes

Excellent team player who displays good client service orientation with well-developed administrative and organisation skills

Deep expertise in specific systems, processes and technologies that they will be required to analyse

Meticulous attention to detail whilst working under pressure

Excellent verbal and written communication skills

Ability to listen empathetically

Ability to build rapport and engage effectively with a variety of stakeholders

Knowledge of project management methodology

Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives

Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations

Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio

Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous

Academic Qualifications and Certifications:

Relevant Bachelor’s degree or equivalent with related demonstrable experience

Project management certification would be advantageous

IIBA Membership required

PMI PBA

Relevant technology certification(s) required, such as ITIL

Required Experience:

Seasoned experience as a Business Analyst gained within a technology services environment

Seasoned experience as a system administrator or developer would be advantageous

Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator

Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems

Understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator

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